The voice on an appointment reminder call is the first thing a patient hears from your practice that day. If it sounds flat or robotic, some patients hang up before they hear the date. That is why DoctorConnect has moved its reminder calls to a new, more natural voice we call Zoey.
What changed, and what did not
Only the voice changed. Your reminder script is worded exactly as before, and patients respond the same way they always have: press 1 to confirm, press 2 to ask for a reschedule. There is nothing for your staff to set up or learn.
- Natural pacing: Zoey reads names, dates and times the way a person would, with pauses in the right places.
- Same message, word for word: nothing is rewritten, shortened or added.
- Same results or better: across the hundreds of practices already using Zoey, patients have kept confirming and responding at the same rate or slightly better.
Is Zoey AI?
It is a fair question, and the honest answer is: only in the narrow sense that matters for sound. Zoey uses modern speech technology to turn text into a natural-sounding voice. She does not decide anything, hold a conversation or change what your practice wants to say. She reads your reminder exactly as written, just more pleasantly than the voice before her.
That is different from Aria, DoctorConnect's AI assistant, which can talk with callers. Zoey is simply the voice of your reminders.
Built for privacy
Reminder calls carry appointment details, so where the voice is created matters. Zoey runs on DoctorConnect's own secure servers, which means your reminder text is turned into speech inside our system as part of the same HIPAA-focused platform that sends your texts and emails.
Hear it for yourself
Here is a sample reminder for a made-up practice and patient, at phone quality, exactly as a patient hears it:
"Hello, this is a reminder from Sunrise Family Medicine. Alex has an appointment with Doctor Rivera on Tuesday, December 2nd, at 10:30 AM. To confirm this message, please press 1. To request a reschedule, please press 2. To repeat this message, press 5."
Zoey is already live for English voice reminders. If your practice uses DoctorConnect voice reminders, there is nothing you need to do. If you are not a DoctorConnect practice yet, contact us to hear how Zoey and the rest of our patient communication tools can cut no-shows at your office.