2-Way Secured Text Messaging
Stay connected with your patients through HIPAA-compliant two-way texting. Easily confirm appointments, answer questions, and share updates — all in a secure, centralized platform designed for healthcare.
Talk to Your Patients, Not Their Voicemail
DoctorConnect's secure text messaging makes it easy for your staff to communicate with patients quickly, efficiently, and safely — without picking up the phone. Eliminate long hold times and voicemail tag while keeping every message secure and compliant. Whether it's appointment confirmations, prescription questions, or quick follow-ups, your team can respond instantly.
- HIPAA-compliant secure messaging
- Real-time texting between staff and patients
- Automatic message logging for compliance
- Reduce labor needed for outreach
- Unlimited messaging
- Safe for Protected Health Information (PHI)
- Reduces call volume and voicemail backlog
One thread per patient
Reminders, replies and anything staff sent by hand stay together in the patient's own record. Sensitive messages can go as a secured link rather than plain text.
- Text a single patient from their record, with their history beside you
- Send as a secured link when the content should not sit in a phone's inbox
- Automated reminders and staff messages appear in the same thread
- Patient replies land inline, under the message they answered
Common questions
Are opt-outs handled automatically?
Yes. Patients who replied STOP, patients whose contact method is None, and patients with no valid mobile are all excluded before sending, and the exclusion list is shown on screen first.
How long can a text be?
600 characters, with a live counter. Longer messages get split into several by the carriers, which is why the limit is there.
Can I message only patients with an appointment soon?
Yes. Choose the groups, then set an appointment date range or use the next 7 days preset.
Can we text a number not in the system?
Yes, through a single-number send, which requires confirming you have permission to text that number before it will send.
Patients Prefer Text Messaging
89%
of patients say 2-way text messaging is their preferred way to communicate with healthcare providers.
40%
average reduction in phone-call volume for busy practices that adopt 2-way messaging.
75%
of patients are more likely to respond to appointment reminders via text.
80%
of missed calls from healthcare providers go unanswered — and unreturned.
Why Choose Us for Your Patient Communication Needs
With 80+ years of patient communication experience across our team, we know what works.
More Experience
80+ years of combined patient-communication know-how across our team.
Seamless Experience
Consolidate your tech stack — every communication channel in one place.
Best-in-Class Support
White-glove service at self-service rates. No more waiting on responses.
Ease of Use
No complicated interface or setup. Less stress on you and your team.
Modernize Your Practice With Tools That Work as Hard as You Do
Amazing Reminders
Industry-leading interactive appointment reminders via text, email, or phone.
Digital Patient Forms
Mobile-friendly intake forms that reduce wait times and sync to patient records.
Recall and Retention
Rule-based recall messaging and intelligent scheduling that fills your calendar.
Automated Surveys
Collect feedback, boost reviews, and get alerts on negative feedback.
Automated Waitlist
Self-service waitlists with first-come invite automation that runs on autopilot.
Copay and Collections
Request and collect patient balances automatically — before or after visit.
Patient Scheduling
Patients self-book appointments online with our intelligent, customizable scheduler.
Telehealth
HIPAA-compliant video visits with reminders, forms, and secure links — all integrated.
Ready to ditch voicemail tag for good?
Schedule a 15-minute live demo and we'll walk you through it.
Schedule a Consultation